Take an Active Role

When your insurance company pays the bill.

If your insurance company is paying the bill, depending on your policy limits, your insurance company may initially value the repair with something other than Acura Genuine parts. Discuss this with your repair professional and if necessary, with your insurance company. Insist on Acura Genuine parts for optimal safety and value retention.

When another insurance company pays the bill.

If another party's insurance company is paying the bill, you have no contractual limits with that company. Thus, you do not have to accept a repair valuation based on that company's policy regarding repair limits. In such cases, you have control over the choice of parts used as long as costs are contained within reasonable limits.

If you have a lease car.

If yours is a lease car, your lease company may insist on the exclusive use of Original Equipment (OE) / Acura Genuine Parts.

If yours is an Acura Lease vehicle, your contract calls for the exclusive use of Acura Genuine Parts.

Make no assumptions.

According to a survey* of Acura owners, 60% stated that they were unaware of the existence of body repair parts made by someone other than Acura, and 57% assumed that Acura Genuine parts would be used to repair their car.

Unless you ask for and insist on Acura Genuine Parts, depending on the collision repair laws in your state, and the parts-usage polices of your insurance company, something other than Acura Genuine replacement parts may be used without your knowledge or consent.

It is in your best interest to check with the body shop manager or owner prior to authorizing repairs to ask what parts will be used.

*2004 survey of Honda and Acura owners conducted by Leventhal / Malkasian and Associates of Los Angeles

If non-Acura Genuine parts are used on your car.

As a vehicle owner or lessee, you should always insist on Acura Genuine collision repair parts for optimum safety, reliability and value. However, for those occasions when a salvage, aftermarket, or refurbished part is used, vehicle owners should insist on written documentation stating the source and nature of the part. Such documentation may be necessary to establish liability in the event of the part's failure.

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