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In Case of Accident

Being involved in an accident can be an un-nerving and stressful experience. The information provided on these pages is designed to help you better understand the repair process, and make more informed decisions regarding the repair of your Acura.

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Accident Do's and Don'ts

Your Insurance Company and You

If Your Car is not Drivable and Must be Towed

Choosing the Right Body Shop

Part-Type Definitions

Your Rights as a Consumer

Prior to Approving the Repairs

Why Insist on Acura Genuine Parts

A Word About Acura Genuine Fluids

Take an Active Role

While Your Car is in the Shop

Time Required for Repairs

Retrieving Your Car Upon Completion of Repairs

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Retrieving Your Car Upon Completion of Repairs

Eventually, repairs will be completed, and your car will be ready for retrieval from the body shop. Here are a few tips, and things to look for upon taking delivery of your collision-repaired Acura:

  • Take delivery of the vehicle during the day. This will allow enough light to thoroughly inspect the car.
  • Look for consistent gaps between body panels. For example, the distance between the rear edge of the front fender and the leading edge of the front door, should be the same on both sides of the vehicle.
  • Make sure all doors, hood, and trunk open satisfactorily.
  • Make sure the repaired area is smooth, not rippled. Make sure the body contours match exactly, side to side and back to front.
  • See how the paint color matches in the repaired area compared to adjacent body panels. Look at the repair from various angles to assure a consistent color match.
  • Ensure that the paint not only matches in color, but is also smooth and shiny without imperfections or distortion.
  • Ensure that there is no "overspray" in areas that should not be colored such as windows, lamps, and chrome or black trim.
  • If a tire was destroyed in the accident, ensure that the replacement tire is of a size, brand and model that matches the others on the vehicle. Mismatched tires can compromise vehicle handling characteristics and safety.
  • If a wheel or wheel cover was destroyed in the accident, ensure that the replacement unit matches the others on the vehicle.
  • Ensure that the interior is clean, all broken glass has been removed, and the cabin and exterior is dust-free.
  • In the likely event that the battery was damaged and replaced or simply disconnected for safety purposes to effect repairs, the radio will likely need to be reset. See your Owner's Manual for details on resetting the radio, and accessing the radio re-set code.
  • Test drive the vehicle, just as you would a new car. Make sure it drives to your satisfaction. Make sure everything works on the car including all electrical devices such as power seats, windows, and door locks.

If, upon retrieving your vehicle, it is not repaired to your complete satisfaction, do not leave the body shop premises. Immediately inform the shop and point out the object of dissatisfaction.

If you are still unsure about the safety of your vehicle, or that the repairs were properly made, you can contact a Post Repair Inspector or Independent Vehicle Examiner for an independent examination of your post-repaired vehicle.

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Post-Collision Repair Warranty Issues

Dealing with a Total Loss

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