Your Insurance Company and You

Before an accident occurs

Know your insurance policy and know what is covered, and what is not. If your policy states that the vehicle will be returned to "pre-loss" or "pre-accident" condition, ask your insurance agent to define the terms used.

Some insurance companies are more prone to the use of Original Equipment (OE) parts such as Acura Genuine, and some are more prone to using alternative parts. Ask about your insurance company's polices regarding parts usage.

After an accident occurs

Your insurance company can be helpful in guiding you through the claims and repair process. Your agent should be contacted as soon as possible after the accident. Depending on the severity, many people contact their agent from the accident site.

Many insurance companies have "partnered" with body shops as part of what is commonly known as a DRP, or Direct Repair Program shop. Insurance companies may suggest but cannot mandate that your damaged vehicle be taken to such a shop.

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